Shipping costs and delivery times

At Vitomalia, we want you to know exactly when and how your order will arrive. You can find all the important information here:

Country	Delivery time	0.1kg - 1kg	1.1kg - 2kg	2.1kg - 5kg	5,1kg - 30kg
DE	2 - 4 Days	4,95€	4,95€	4,95€	4,95€
AT	3 - 5 Days	5,95€	7,95€	9,95€	9,95€
CH	4 - 6 Days	6,95€	9,95€	14,95€	14,95€
EU	6 - 8 Days	6,95€	9,95€	14,95€	14,95€

Note: We offer free delivery in DE-AT-CH for orders over 99€.

Important note for our Swiss customers

VAT-free shopping: As a Swiss customer, you buy from us without VAT. Please note, however, that Swiss VAT and a small handling fee will be charged by customs when importing into Switzerland, over which we have no influence.

Shipping information

Orders received from Monday to Friday by 12:00 noon are usually dispatched on the same day. This does not apply to pre-orders and unpaid orders. Orders received after 12:00 will be dispatched the next working day. Please note that for some countries outside the EU, additional customs and import duties may apply, especially for Switzerland.

Returns

We want you to be satisfied with your order. If this is not the case, you have the right to cancel products within 14 days of delivery. Please note that you will be responsible for the cost of returning the goods. Exceptions are errors on our part - in this case we will provide a free return label.

For returns from Switzerland:

You can apply for a refund of import duties from the competent Swiss authorities. For more information, click here. 

Sustainability and conscious shopping

Our approach of not covering the costs of returns is part of our sustainability concept. We want to prevent goods from being bought randomly and then returned unnecessarily. Every return means additional packaging, takes up delivery capacity and leads to unnecessary CO2 emissions. Our aim is to make a contribution to environmental protection together with our customers and to promote conscious consumer behaviour.

If you are unsure about the size or a product, please do not hesitate to contact us. We will be happy to help you make the right choice to avoid unnecessary returns.

Please send your return to the following address:

c/o Active Ants
Brandix AG (Vitomalia)
Hoeschstrasse 20
46284 Dorsten
Germany